Terms of Service

Last Updated: June 2026

Welcome to Thaila Ceylon. By accessing our website or purchasing our products, you agree to the following Terms of Service. Please read them carefully before using our website.

1. General

By using this website, you confirm that you are at least 18 years old or have permission from a parent or legal guardian.

We reserve the right to update, modify, or replace these Terms of Service at any time. Changes will take effect immediately upon posting on this website.

2. Products

Thaila Ceylon offers premium natural oils and botanical wellness products, including body oils, face oils, hair oils, and related personal care products.

Because our products are made using natural ingredients:

• Color, fragrance, and texture may vary slightly between batches.
• Product images are for illustration purposes only.
• We strive to describe our products as accurately as possible, but minor variations may occur.

3. Product Use

Our products are intended for external use only unless otherwise stated.

Customers should:

• Perform a patch test before first use.
• Discontinue use if irritation occurs.
• Avoid contact with eyes.
• Keep products out of reach of children.
• Store products in a cool, dry place away from direct sunlight.

If you have sensitive skin, allergies, are pregnant, breastfeeding, or have a medical condition, consult your healthcare professional before using any product.

Our products are not intended to diagnose, treat, cure, or prevent any disease.

4. Orders

All orders are subject to acceptance and availability.

We reserve the right to:

• Refuse or cancel any order.
• Limit purchase quantities.
• Correct pricing errors.
• Cancel orders if fraudulent activity is suspected.

If an order is cancelled after payment, a full refund will be issued.

5. Pricing

All prices are displayed in Sri Lankan Rupees (LKR).

Prices may change without prior notice.

6. Payments

We accept approved payment methods available during checkout.

Orders will only be processed after successful payment confirmation unless Cash on Delivery (COD) is selected.

7. Shipping

Shipping times may vary depending on your location and courier availability.

While we strive to deliver within the estimated timeframe, delays caused by courier services, weather, public holidays, or other unforeseen circumstances are beyond our control.

8. Returns & Refunds

Please refer to our Return & Refund Policy for complete details.

For hygiene and safety reasons, opened or used personal care products cannot be returned unless they arrive damaged, defective, or incorrect.

9. Intellectual Property

All content on this website—including logos, product names, photographs, graphics, text, and designs—is the property of Thaila Ceylon and may not be copied, reproduced, or distributed without written permission.

10. Limitation of Liability

To the maximum extent permitted by law, Thaila Ceylon shall not be liable for any indirect, incidental, or consequential damages arising from the use or misuse of our products or website.

Customers are responsible for using products according to the provided instructions.

11. Privacy

Your personal information is handled in accordance with our Privacy Policy.

We do not sell or share your personal information except where necessary to process orders or comply with legal obligations.

12. Governing Law

These Terms of Service shall be governed by the laws of Sri Lanka.

Any disputes arising from these Terms shall be subject to the jurisdiction of the courts of Sri Lanka.

13. Contact Us

If you have any questions regarding these Terms of Service, please contact us.

Thaila Ceylon

Email: thailaceylon@outlook.com

Website: thaila.lk