Return & Refund Policy

Last Updated: June 29, 2026

At Thaila Ceylon, we are committed to providing high-quality natural skincare products made with carefully selected ingredients. Your satisfaction is important to us, and we strive to ensure every order reaches you in perfect condition.

Returns

Due to the hygienic nature of our skincare products, we are unable to accept returns or exchanges on products that have been opened, used, or tampered with.

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 48 hours of delivery.

To help us process your request, please provide:

• Your order number

• Clear photographs of the product and packaging

• A brief description of the issue

Refunds

Refunds are only provided if:

• You receive a damaged product.

• You receive the wrong item.

• Your order cannot be fulfilled by Thaila Ceylon.

Once your request has been reviewed and approved, your refund will be processed using your original payment method or another mutually agreed method. Processing times may vary depending on your payment provider.

Exchanges

We only replace products if they are damaged, defective, or incorrectly shipped.

Allergic Reactions

Our products are made with natural oils and botanical ingredients. As every individual's skin is different, we recommend performing a patch test before full use.

Unfortunately, we cannot offer refunds or exchanges for allergic reactions or skin sensitivities, as individual skin responses vary.

Order Cancellations

Orders may be cancelled only before they have been dispatched. Once an order has been shipped, it cannot be cancelled.

Contact Us

If you have any questions about your order or this policy, please contact us through our official social media pages, WhatsApp, or email.

Thank you for choosing Thaila Ceylon and supporting natural skincare.