Shipping Policy

Last Updated: June 29, 2026

Thank you for shopping with Thaila Ceylon. We are committed to delivering your order safely and as quickly as possible.

Order Processing

• Orders are typically processed within 1–2 business days after confirmation.

• Orders placed on weekends or public holidays will be processed on the next business day.

• During promotional periods or holidays, processing times may be slightly longer.

Shipping Locations

We currently deliver islandwide within Sri Lanka.

If you are interested in international shipping, please contact us before placing your order to check availability and shipping costs.

Delivery Time

Estimated delivery times are:

• Western Province: 1–3 business days

• Other Provinces: 2–5 business days

Delivery times are estimates and may vary depending on your location, weather conditions, courier operations, and public holidays.

Shipping Charges

Shipping charges, if applicable, will be displayed at checkout before you complete your purchase.

From time to time, we may offer free shipping promotions.

Cash on Delivery (COD)

Cash on Delivery (COD) is available for eligible locations within Sri Lanka.

Please ensure someone is available at the delivery address to receive and pay for the order.

Order Tracking

Once your order has been dispatched, we will provide tracking details where available.

Incorrect Shipping Information

Please ensure your delivery address and contact number are accurate when placing your order.

Thaila Ceylon is not responsible for delays or failed deliveries caused by incorrect or incomplete shipping information provided by the customer.

Delivery Delays

While we do our best to deliver orders on time, delays may occur due to:

• Adverse weather conditions

• Public holidays

• Courier service disruptions

• Natural disasters or other events beyond our control

We appreciate your patience and understanding in these situations.

Damaged or Missing Orders

If your order arrives damaged or if any items are missing, please contact us within 48 hours of delivery with:

• Your order number

• Clear photographs of the package and product

• A description of the issue

We will investigate the matter and work with you to find an appropriate solution.

Contact Us

If you have any questions about shipping or your order, please contact Thaila Ceylon through our official email, WhatsApp, or social media channels. We are happy to assist you.